General FAQ
Who is RedRegen?
RedRegen is a provider of advanced red light therapy products designed to improve hair and skin health. Our mission is to offer non-invasive, effective solutions that promote overall well-being.
Where is your company located?
Our main office is located in Gothenburg, Sweden.
What kind of warranty do you provide?
We provide a one-year warranty on all our products, covering any defects in materials or workmanship. Our customer support team is always available to assist with any issues that may arise.
How does the money back guarantee work?
We offer a money back guarantee when purchasing our Laser Cap. If you don’t see results in 180 days, we’ll refund you. We only ask you to follow 3 simple steps.
- Take a photo of the treated area each week, starting pre-treatment.
- Make sure to follow the product instructions every day.
- Use for 180 days. This is the period in which our clinical test showed noticeable results for 97% of participants.
Read more in our Refund policy
I want to claim the money back guarantee
Click here to fill out the contact form.
Are your products CE marked or quality assured?
Our products are manufactured to the highest standards, meeting stringent CE, ROHS, and FCC certifications, and have passed rigorous quality checks by industry-respected SGS.
Our manufacturing expertise is backed by over 50 patents and a dedicated team of experts with more than 15 years of experience in the red therapy light industry.
How can I contact your customer support team?
Our customer support team is available to assist you with any questions or concerns. You can reach us via email at info@redregen.com. We strive to respond to all inquiries within 24 hours.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Is the shipping free?
Yes, we offer free shipping within the EU and UK.
How long will it take to get my orders?
It depends on where you are. Orders processed in UK will take 5-7 days to arrive. EU deliveries can take anywhere from 5-15 days.
Red Light Therapy
What is Red Light Therapy (RLT)?
Red Light Therapy involves using low-level red or near-infrared light to stimulate cellular activity, promoting healing and regeneration.
How does RLT work?
RLT works by delivering specific wavelengths of light that penetrate the skin and are absorbed by the mitochondria, boosting cellular energy and enhancing cell function.
Is RLT safe?
Yes, RLT is a non-invasive and safe treatment with no known adverse side effects when used as directed.
How often should I use RLT?
The recommended frequency varies depending on the device and the condition being treated. Generally, 10-20 minute sessions, 2-3 times per week, are effective.
Can RLT help with hair growth?
Yes, RLT has been shown to stimulate hair follicles and promote the growth of thicker, healthier hair.
Can RLT reduce wrinkles?
Yes, RLT boosts collagen production, which helps reduce wrinkles and improve skin texture.
Does RLT hurt?
No, RLT is a painless treatment. Most users find it relaxing and comfortable.
How long does it take to see results?
Results vary depending on the individual and the condition being treated, but many people start to see improvements after a few weeks of regular use.
Can I use RLT with other treatments?
Yes, RLT can be combined with other treatments for enhanced results. Always consult with a healthcare professional before starting any new treatment regimen.
Can I use Red Light Therapy at home?
Yes, there are many at-home RLT devices available, such as the RedRegen Laser Cap and LED Face Mask, which allow you to conveniently enjoy the benefits of RLT in the comfort of your own home.